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SLA OR SERVICE LEVEL AGREEMENTS
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Sla's help you save costs and increase efficiency

Sustainable long term solutions are more conducive to growth than immediate solutions. The longer term benefits of having a SLA or Service Level Agreement with Electronc Living means clients save on overall costs and have a more long term sustainable solution. MSP’s (Managed Service Providers) like Electronic Living play an important role in ensuring you get a better bang-for-your-buck. The SLA in general describes the core services provided to customers and details their responsibilities in making sure that every concept is met in accordance with the Service Level Agreement.

What are some of the features and benefits of a Service Level Agreement?

Electronic Living have found that SLA’s or Service Level Agreements with clients are an awesome way to retain a happy customer base. In the agreement, the parties define by consensus a realistic list of after sales services or expectations that one should receive from the MSP (Managed Service Provider for a defined period. By putting all of this in writing, ensures that if and when there is a problem there is a set format to resolve a problem that falls within the SLA or Service Level agreement.

Important Points in typical Service Level Agreements

  •   Clear and concise definition of the service provided by the SLA
  •   The correct procedure when one identifies a problem
  •   The channel to contact that will handle the problem or that manages the process of resolving the problem.
  •   The time period one is able to contact the MSP (Managed Service Provider) support centre that resolves the problem
  •   Confidentiality: How to ensure customer's personal data is protected.

Service Level Agreements Foster Long Term Relationships

What to expect from a SLA (Service Level Agreement)

All services that require support and or maintenance are generally included in the SLA. Customers have a clear understanding what to expect in terms of quality of service and in cases when requirements are not met, what solution to expect from the MSP (Managed Service Provider).

A definition of who does what in the SLA.

SLAs separate the roles of the provider and customer, with such understanding that the customer knows who to call to for support if in case he/she needs help. Regular system health checks (monthly or quarterly) save you time and give you better 'bang for your buck'.

It's time to Meet with Us!

Electronic Living have expertise in the control of noise and vibration as well as the sound insulation and acoustic treatment of buildings. Our experience, encompasses a wide spectrum of acoustic solutions. We are happy to meet you and have a look at your space and advise on a solution tailored for you needs. treatments, courtrooms, boardrooms, auditoriums, recording studios and theatres.

"You want better bang for your buck"

"A Service Level agreement for your Home Automation System means less downtime and it protects your valuable equipment"

Contact us for asistance with a system that can turn your home into a smart home.

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